Flag Greyhound Customer Service Review

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Greyhound buses are clean, comfortable and well air-conditioned, and the drivers are unfailingly courteous and professional. Unfortunately, dealing with customer service is always a nightmare. Poor people (who presumably made up much of Greyhound's customer base, as most who have the means would prefer to fly, as this is speedier) who lack bank accounts and credit cards will have some trouble. The name of the passenger must be the same as the person whose card was used to buy the ticket, otherwise there will be a 20.00 "gift fee." If you make a mistake booking the ticket and need to change the date, you will have to pay a 20.00 fee. These service fees are merely a means of squeezing a few extra dollars out of poor people, the elderly and the disabled. Also, Greyhound's telephone customer service is as bad as anything I've ever experienced. I feel pity for the unfortunate CSRs, who are compelled to listen to customers complain without the ability to do anything to resolve their problems.


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