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This is by far the WORST company I have done business with in my 68 years, with respect to customer service. They primarily employ off shore Asian companies to handle customer service problems, billing questions, etc. Which ensures frustration for all English speaking americans. They say "we can't hear you" whenever the conversation is too complicated or the words to tough for them to understand, and I have been "disconnected" or "hung up on" more times than I care to recall. Additionally hold times AVERAGE 40 minutes to one hour. In the final analysis they do not honor "bundle packages" that Verizon contracted to deliver, siting "transition" issues, while raising my monthly prices by 75 dollars without so much as a warning or an explanation. They are terrible!!!


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