Flag AVG Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

First I have talked on the phone 5 times and 3 letters. I'm being harassed by having to talk about the same issue over and over. Syed in customer support is a sadist who continually wants to spin this problem in his direction to avoid a refund. I have a crushing migraine as I write this. I got visibly upset on the phone. This man is pure evil. 3 times I've talked with him since only to rehash the same story to no end.Each time it's to retool his response to shore up an answer when the company receives these complaints. I'm fed up and told him today I was filling formal complaints, with you, attorney general offices and Canada wherever I must go to bring attention to the deplorable business practices of this organization that may be committing fraud and stealing. I think I only have 1 complaint about a business since the invention of computers and the internet the last 40 years. I don't do this or forums because I make every effort to resolve through problem resolution processes.My problem with AVG is quite simple.
I have been a customer of AVG for six years until last month and had been happy with there products and services. In April 2014 I purchased a renewal for AVG security and pc tuneup for 2 years until April 2016. Something happened in 2015. I received a popup that my service plan was expiring. I renewed again my subscription for another year. I did not review my service plan prior to this. If they said it was time that was good enough for me. Then I receive popups in April 2016 that my plan is expiring again. I tried twice on the phone and in letters to get customer service to please don't let the service lapse.I need full protection,we can work this misunderstanding out. There was no sense of urgency. Internet security is at the top of the most important things to protect in my life. It expired. Anyways I'm going hey wait a second. I look through my records and see that the company double billed me between cycles.. The day I extended the service plan with AVG in August 2015 I should have been told "' no, you already have paid for our service which is valid until April 2016". Now how could the situation be any simpler then this unless you don't want it to be? I'm ashamed of the yelling and my inability to get across to these people properly that,It doesn't matter who said what,who's to blame,how it happened. I no longer want to do business with this company. I did ask for a refund with the 30 day refund policy. I find it disturbing in there drop down menu for reasons for a refund they actually have a entry for double billing. Reading forums across many domains it seems suspicious that others by means of this pop up notice or solicited e-mails they are getting people to pay, keeping the money when challenged, making the customer service process a total nightmare on purpose. I can only imagine the millions they make banking money like mine until the last minute like insurance companies do,to gain the interest off the situation.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video