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I am very frustrated with Edward Jones and will never recommend this company to anyone. I had a very small amount of money invested with them. When I openned this, several years ago the man I invested with told me an amount to open the account and that there would not be any more money to be paid. For a couple of years there was not, then suddenly money was deducted once a year, when I called to ask about this, the secretary rudely told me he had never told me that and it would continue every year. Main man left and another person took over. Ask her about this, she nicely told me I did not know what I was yalking about. She left after a couple of years. Another man took over. Now I have decided to move the money to another firm. Funds are invested with American Funds through Edward Jones and new company is another American Funds investment firm. Man I am talking with at new firm tells me the cost to move funds. I sign paper work and do necessary things to move funds. Funds are moved and suddenly I get a notice from Edard Jones showing funds were moved and a $195 charge by Edward Jones was taken out. I ask new investment firm about this and they were also surprised so a conference call was place to the Edward Jones. Was told that is a percentage of my money was taken by
Edward Jones and there was nothing I could do about it.
If Edward Jones is customer oriented, why would the new man, who I never met or had not attempted to contact me, would not make me aware of this charge. The Edward Jones company took more of my money than I made in the 5 or more years that I had money invested there.
I would call this legal robbery! Very sad.
If you have read this, do not put money in this company unless you can afford to lose it. A slot machine that never pays.


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