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I spent about 10 minutes with a woman who doesn't speak English well, couldn't understand most of what I said, and couldn't help me. Embark is going to dig up my front yard tomorrow to bury a cable, and I wanted to know how to protect my plants. All she could do,was offer to file a damage report AFTER they tear up my plants. I want to show them where the plants are (ground cover that is not blooming right now and might be mistaken for weeds) , but she isn't interested. When she found out that I do not have cable through their company, she practically lost interest in helping me at all.
I don't want $$$ for damage. I want to prevent the damage to my plants I worked so hard to get established a year ago. No luck. Really terrible customer service!


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