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I called your customer service and she said that my warranty had expired which was strange since I bought this maker in June of 2015. I looked up this Model on the internet SJX33gt amd there was nothing but complaints about this model. one of the comments on Amazon was that the rep told them they were too busy to help with this problem. Just because you have a rash of returns on a certain model doesn't mean that you should stop before everyone is satisfied. It is easy to ask about receipts 6 months after the appliance was bought. I am going to add my comments on the Amazon ratings site along with all the others. I am sure that you don't care but I will not be buying Sunbeam products again


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