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Absolute worst customer service experience I have ever had in my life. I strongly recommend not using Hotwire. They gave me a low ball price and as soon as I booked the trip I all the sudden started getting all these hidden fees. Of course when you book its final so after paying the hidden fees it raised the price almost 50%. When I called customer support (which is overseas)they gave me a hard time on the phone and eventually agreed to refund me the fees when I insisted on speaking with a manager. After never getting a refund, I called back and they said that they never had a record of me calling and that they would not refund anything for me. So basically I was lied to, so I immediately had my account deactivated. I strongly recommend that you stay away from this company because they are very dishonest and will do anything to get your money, and once they have it I promise you will not get it back.


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