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I wanted to send the following email to KIA but have been forced to deal with only phone contacts (who only seem to have a first name) and who in my most recent contact told me that he has no supervisor and that he was my last level of "appeal".

He failed to understand that here in the U.S. each state has a variety of consumer protection departments and the federal level adds to this. They will have to be my last "appeal", them and social media....

Here is my problem - simply put -

My Kia with 14,000 miles had a failure of brake calipers which caused the brakes to wear down on one side long before normal wear and tear. I was "tricked" into leaving a generic repair shop to go to a KIA service garage (told they would take care of me with KIA "corporate") - only to get hit with a $600 repair bill (for a repair that my regular mechanic tells me was not done in full).

That is the problem in brief...here are the details...

In response to my complaint to KIA by phone, I got a response on
4-15-16 by phone from Bruce - no last name, no title.

He told me "Your claim is denied because it had to be made in the first year or 12,000 miles. But rest assured you still have your full warranty of 10 years, 100,000 miles". He said that second line like it was GOOD news. That I should now ignore the defective calipers that but my family's life in danger.

I asked who he was, he said "Escalate Case Representative"
I said I intend to appeal this. He said "He is the appeal - he is the final decision on this".

I said "we are a Kia family - we buy a new one every 3 years- we've had a Sedona, a Sportage, a Sorento, another Sportage. Our son has a Kia, our son in law has one and my father in law bought one at my suggestion.

We will never buy another Kia and we will speak widely against Kia since our reason for buying them was the "complete" warranty - unlike American cars. We now know how worthless that warranty is.

I asked to speak to his supervisor and he indicated he had no supervisor to review his decisions. I said it is not to disagree with the decision but to voice my contempt for the Kia process.

When I spoke to the first representative John.
He was shocked that it cost $600. And in his follow-up call he said "It will be harder to get reimbursed since you paid it already". I didn't want to argue with him but

1. My Kia 2014 Sportage with less than 15,000 miles on it had to have the brake pads replaced because the calipers did not engage on one side of the car.

2. I could not continue to drive the car without extreme danger and it is my only car and we live in NYC and we were in Pennsylvania.

3. I immediately pulled into the first repair shop - Jack Williams and they told me the calipers had not engaged on one side.

4. I called Kia Lehighton and they acted amazed and in shock and pleaded with me to bring it to them "We have to see this" and she also added "We will take care of you, we will work something out".

5. What they worked out was a $600 repair bill. Why did I pay it? First, have you ever tried to leave a repair shop with your car without paying? And second the girl said they will back me up with Kia...all of a sudden her story changed "It will be better with you going to Kia about this and we will back you up then."

6. Back home, after the repair, my regular mechanic said from what he could see, KIA did NOT replace the brake pads on the drivers side and they did not machine the rotor on the passenger side (which they told me they did in great detail).

7. I and my family will never buy a kia vehicle again. I will spend every opportunity posting on line this experience and how worthless the Kia guarantee is.

8. Even if you reimburse me for this I will still have lost the entire day that I spent at Kia Lehighton and the amount of time I have now spent dealing with Kia trying to get my money back.

That is where I now stand.

Anthony Giordano


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