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Attached is a copy of a transcript between myself and one of your web -customer service folks. Thursday Feb 25 approx. 5pm till 5:40pm -- Eastern time - Ontario Canada

This conversation took about 40 minutes.... what too long and feel like this person was multitasking .... and not giving me their attention.


Banu (Listening)
Banu: Hi, my name is Banu. How may I help you?
Walter Ertsinian: Hello..
Banu: Thank you for contacting us through Snapfish Live Chat. I am happy to help you today.
Walter Ertsinian: Back on Dec 7, 2015 I placed and order and I have not recieveed it yet. can you help
Walter Ertsinian: hello... you still there ?
Banu: I am very sorry to hear that, It would be my pleasure to help you. Can you please help me with the order number?
Banu: Yes, I am with you Walter.
Walter Ertsinian: I typed the order # when I connected to you folks with my name... do you see it ?
Walter Ertsinian: # 4208058021-05M
Banu: Thank you for providing the order number.
Banu: Please kindly hold on the chat for a minute or 2, meanwhile I look up your account.
Banu: Thanks for waiting.
Walter Ertsinian: welcome
Walter Ertsinian: So , what did you find to be the problem with my order ?
Walter Ertsinian: it's been like 11 weeks and it should have arrived by now...
Banu: I checked your account and I see your order was not processed due to some technical issue.
Walter Ertsinian: I was going to do another order but I've been waiting for this order to come in and now the time limit from my McDonald's winning has expired.
Banu: Yes,we are very sorry for this unacceptable delay,but we assure you that it will be delivered very soon as I had resubmitted the order just now
Banu: Once the order ships you will receive a confirmation email regarding that
Walter Ertsinian: what was the technical issue that would cause this extreme delay in completing the order.?
Walter Ertsinian: You folks are usually pretty good.
Walter Ertsinian: Pretty good on completing orders in a reasonable timeframe.
Walter Ertsinian: What is the new time frame for me to get this order in my hands or at my home.?
Walter Ertsinian: Again, What was the technical issue that would cause this extreme delay in completing the order ?
Walter Ertsinian: Hello are you there .?
Banu: Yes, I am with you Walter and Sorry for the late responce.
Walter Ertsinian: DO you have any answers to my questions ?
Banu: Yes,
Banu: 2-Day Shipping UPS or FedEx: Estimated total order time 3-7 business days.
Banu: You will receive the order within 3-7 business days.
Walter Ertsinian: What was the technical issue that would cause this extreme delay in completing the order ?
Banu: As if now we dont have any information about the order but dont worry you will your order very soon.
Walter Ertsinian: OK - I guess.
Walter Ertsinian: Thanks 4 your help.
Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 90 seconds.
Connection resumed.
Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 90 seconds.
Connection resumed.
Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 90 seconds.
Connection resumed.
Walter Ertsinian: don't really like this live web help
Walter Ertsinian: like as if your not connected to me.
Walter Ertsinian: prefer a phone next time to follow up.
Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 90 seconds.
Connection resumed.
Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 90 seconds.
Connection resumed.
Walter Ertsinian: Guess that's it......... you don't say bye.
Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 90 seconds.
Connection resumed.
Banu: Thank you soo much Walter and have a great sleep.
Walter Ertsinian: I've copied this message and will like to forward on to another representative.


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