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I have been a loyal customer for t mobile for over 15 years, and have been praising your wonderful customer services and cell plans. However, in the last year or so, I have been using a Samsung Lite and I have had a lot of trouble with getting reception, using the phone, and overall disappointing service.

I own a small business, and I live in the Oklahoma City metro area, so I am always in the city and not in the middle of nowhere. I have not received calls from clients and I just lost a big contract because my phone not only did not receive the call, but did not notify me of my client's voicemail. I have been resetting my phone everyday like your company has told me to do, yet with the same results.

Your customer service, while still polite, cannot help me with giving me a better deal with a new phone like they did in the past. This has led to my frustration, and it saddens me that this has changed. I am now looking to AT&T to start my relationship with them.

I just wanted to let you know that, though I have been more than satisfied with your company and the way they have taken care of me for so many years, I must take my business elsewhere.

Thank you for your time.


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