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Well, let's pick this up in 2016 and continue the tirade - like Autodesk cares! You CANNOT reach these people - they have no intention of providing customer service. I've used the product for over 20 years and used the forums frequently for working issues, but I expect assistance when downloads fail. I purchased a desktop subscription that would not load, tried to find some help, tried the knee-jerk fixes suggested, then my product download disappeared from my account. Tomorrow I am calling my bank to tell them I got robbed, and I want them to cancel the payment. Let's see if their collections people have telephones. Worst experience ever, and I thought 20/20 was bad.


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