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one of the most inept, ineffective and absolutely frustrating customer care experiences I have ever endured. SIRIUS corporate should really look into this; the chief complaint is using a global customer care force who communicate in broken English. If you have endured hours on the phone, failed transfers, or were unable to understand the customer care person, then I urge you to file a complaint with the Federal Trade Commission online like I am about to do. Filing a complaint will provide a little bit of power that Sirius clearly does not want us to have. I pay $274 to hear Howard Stern, and it took me a full evening and early morning to find customer care person that I could understand and that could change my subscription to full access. I spent at minimum of 2-hours that took away time from my family because of this shoddy customer care service that Sirus has off-loaded to a cheaper workforce in other countries than where it should be right here in the USA. Shame on Sirius.


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