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I am a Visa employee, & actually work with their Lost & Stolen department, heres a couple pointers & tips...

1. The best way to get through is to call the 1-800-VISA911 & then press 0#0# to get through the VRU.

2ndly- One thing we educate hundreds of cardholders everyday is that we, VISA, do NOT own your CC, its your bank, no matter if its a CC or debit card, so if u ever have an issue with your card ( activation/ credit limit/ balance/ card not working while traveling) you MUST call your bank, not Visa. We DO NOT have access to your personal information. But some people dont get it & yell at us. If you are unhappy with any services that happens w/ your card you need to take it up with your bank.

Finally- Visa ONLY manages lost/ stolen card reports & handles emergency services for cardholders that are traveling, we DO NOT make the decision if you receive your card or not, that is upto the bank, remember they are the owner of your acct. & when you receive an emergency card that doesnt work, you need to speak to the bank, we JUST emboss them ( it maybe that the card isnt active yet). & we help with certain benefits that visa cardholders have (http://usa.visa.com/personal/cards/benefits/index.html).

I hope this clears the air on what we do, we are an amazing company excelling in Customer Service. Thanks.


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