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I just received assistance from Siri at the Barnes & Noble Store in Ladue, Missouri. I have spent several hours this week speaking with customer service representatives on a variety of topics; i.e., health insurance, banking, gift orders, etc. Most of these experiences have been poor. The representatives have not wanted to take responsibility, didn't really want to help and placed me on "indefinite hold." I couldn't have been more pleased speaking with Siri. She went over and above to help, placing an order for the original request and the putting another alternative on reservation. It is refreshing to find someone that does sure a great job. Barnes & Noble is fortunate to have someone like Siri. I hope I spelled her name correctly. JSW


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