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Purchased total protection on Nov 2 2015 after 2 weeks and no installation called support and was told that I needed to purchase product gave them purchase info and then was told unable to install because of they first had to clean my computor . I asked why and was told that Mcafee only provides about 70 percent of protection tho I was supposed to have total protection plan. My computer was finally shut down by Microsoft and then had to use their support service clean the computer before I could get back on line,. I wish to cancel my subscription . Mcafee has been removed


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