Flag Norwegian Cruise Line Customer Service Review

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When you open a cash account on board and you have the Ultimate Beverage Package, etc.
(1 of four offers)you have to pre-pay the gratuities, While on board purchased a few things and ran out of cash. Our account was closed. (Which we get, of course.)BUT not to be able to get a beverage which you pre-pay in gratuities. I think you should not be able to make purchases of course, BUT you should be able to get what you pre-paid for. (NCL swipes your card even though you have the UBP)

Also, the refund forms say, "Refunds will be processed within 2 weeks". It takes up to 6 weeks to receive tour refund. NCL leads you to believe that it is no longer than 2.


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