Lowe's customer service

Lowe's is a national big-box retailer of home betterment products and consumer goods. Lowe's stores include appliances and other hardware-related products. Lowe's offers customer service by phone, email or FAQs.

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Customer Care

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Phone: 800-445-6937

  • How to reach a live person:
    • Press 3 for customer care live person
  • Hours of Operation:
    • Mon - Sat: 7am - 11pm EST
      Sun: 10am - 7pm EST
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

18
Apr

Posted by Anonymous


on 4/18/24 at 3:33PM

I've shopped at Lowe's starting back in the 1990s. Been a loyal customer.
Even my wife worked at Lowe's first a couple years.
My issue is with the greed from your credit card company.
First I get a notice my interest rate is going up to 35%. I usually pay off my card without paying interest or pay cash.
It's the point. I've got a credit score of over 800. This is how you treat goid customers? I couldn't imagine how people that are struggling with credit scores are being treated. Then today I get a notice if I don't go paperless l'll be assessed a $1.99 monthly fee? That's total crap.
Sadly l'll either stop using Lowes or cancel my Lowe's card. Probably both.
I'm so pissed at being nickel and dimed to death.
It was nice doing business with you all for s as ll these years

18
Feb

Posted by Tabitha


on 2/18/24 at 2:32PM

Very poor customer service. Buy a $2000+ kitchen appliance package and receive a massive dented range. Sure it's within 30 days and it can be returned. ONLY returned...you then wait for a refund to process then you can purchase a new one. God forbid they swap it and just bring the replacement when they come for pick up. I wasn't home when it was delivered, so my dad had them put it in another room until I was ready to install. I guess lesson learned, always open your brand new $600 range and don't trust Lowes to take care of you as their customer

16
Nov

Posted by Anonymous


on 11/16/23 at 1:34PM

I have been dealing with an issue from my protection plan I purchased 5 years ago, and I am finally getting results with a reimbursement. I want to thank the local store customer service rep. - Jennifer Jaramillo in San Antonio, Tx 35N location who has tried for several weeks to assist me. Jennifer is an asset to your company, and professional. She's a keeper for sure.

Donna Gauthier

08
Sep

Posted by Anonymous


on 9/8/23 at 2:01PM

I would like to say how wonderful Taylor Young is at Erie Lowe's very helpful very polite.

10
Aug

Posted by Anonymous


on 8/10/23 at 12:07PM

I am very disappointed, I recently bought a dishwasher that was delivered on Sunday, it leaked during the first use. My wife and I have been trying to deal with this issue with customer service, who by the way has been extremely helpful but our issue has fallen on deaf ears becauseit is impossibletogetacall back to set anything up or to speak with anyone higher than CS. They told me to give them 24 hours yesterday for a resolution. It is past this mark without a response and now I am taking action with the BBB plus.

View all 359 Lowe's customer service reviews »
Customer Service Ratings

Based on 132 votes.

2.8

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Lowe's hours of operation for locations near you!. You can also find Lowe's location phone numbers, driving directions and maps.

Lowe's customer service news
Lowe's is closing 47 stores in the US and Canada

He believes targeting professional home builders and construction companies with higher-quality tools and equipment, additional discounts, and better customer service will improve Lowe's. Sales to home building pros make up around 45% of Home Depot's ...

Lowe's employee kills himself inside store

ANNISTON, Ala. — Police say an employee at a Lowe's home improvement store in Alabama has killed himself inside the outlet. Anniston Police Chief Shane Denham said Monday the man shot himself inside a front office. Police were called to the Anniston ...

Lowe's closing all Orchard Supply Hardware stores

... previous owner was Sears Holding. Employees at Orchard were told about the decision Tuesday, however, all stores will be open Wednesday for normal business hours but closing sales are expected to begin as early as Thursday, according to USA Today.

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