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I work at a hotel and Hotwire sends us numerous reservations daily. We, as a hotel, have had to call Hotwire about various things in which Hotwire had to fix. Needless to say numerous phone calls to them, being 'redirected' to some other department, only for them to transfer me to seemingly the un-english-speaking person sitting next to them.... grr.... We've been transferred numerous times, only to get hung up on. We, as a hotel, cannot stand Hotwire. Their customer service sucks.


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