Flag FTD.com Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

HORRIBLE EXPERIENCE!!!!!
We scheduled delivery of same day flowers to my young granddaughter in the hospital. She had surgery the day before. Even though we paid the extra fee - the flowers were NEVER delivered!!! But what really infuriates me is that no one from FTD even bothered to let me know!! I kept calling my daughter in law to see if the flowers and gift had been delivered and she said no. Finally at 6:15 PM on a Saturday I call FTD! I am told the flowers did not get delivered, would not be delivered but they will try to get to it on Monday! Are you kidding me??? If I had not called I never would have known this! I cannot believe the horrible customer service!! My granddaughter is being released on Monday, she would not have even been there! And to top it off - they would have kept the extra fee for the same day Saturday delivery! How dishonest!! Then when I tell the customer service rep to cancel the order; she proceeds to hound me to have it delivered on Monday and the will refund me $3.00 - Unbelievable!!!??? I will NEVER use this company again! This was important and they could have cared less!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video