Posted by Anonymous
I will never ever use FTD again!!!!!!
I placed an order on the 18TH of December to be delivered on the 20trh. It is now the 23rd and the arrangement still has not been sent.
FTD.com customer service
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User Reviews
23
Dec
10
Mar
21
Apr
Posted by FTD is Terrible
This number is completely useless. It is some off-shore call center and they won't even say where they are located. I can't find a number in the US.
They completely botched 2 orders in 2 days and now can't even give me an update after nearly 40 minutes on hold.
Avoid this company!!!
14
Nov
Posted by Anonymous
HORRIBLE EXPERIENCE!!!!!
We scheduled delivery of same day flowers to my young granddaughter in the hospital. She had surgery the day before. Even though we paid the extra fee - the flowers were NEVER delivered!!! But what really infuriates me is that no one from FTD even bothered to let me know!! I kept calling my daughter in law to see if the flowers and gift had been delivered and she said no. Finally at 6:15 PM on a Saturday I call FTD! I am told the flowers did not get delivered, would not be delivered but they will try to get to it on Monday! Are you kidding me??? If I had not called I never would have known this! I cannot believe the horrible customer service!! My granddaughter is being released on Monday, she would not have even been there! And to top it off - they would have kept the extra fee for the same day Saturday delivery! How dishonest!! Then when I tell the customer service rep to cancel the order; she proceeds to hound me to have it delivered on Monday and the will refund me $3.00 - Unbelievable!!!??? I will NEVER use this company again! This was important and they could have cared less!
14
Nov
Posted by Anonymous
HORRIBLE EXPERIENCE!!!!!
We scheduled delivery of same day flowers to my young granddaughter in the hospital. She had surgery the day before. Even though we paid the extra fee - the flowers were NEVER delivered!!! But what really infuriates me is that no one from FTD even bothered to let me know!! I kept calling my daughter in law to see if the flowers and gift had been delivered and she said no. Finally at 6:15 PM on a Saturday I call FTD! I am told the flowers did not get delivered, would not be delivered but they will try to get to it on Monday! Are you kidding me??? If I had not called I never would have known this! I cannot believe the horrible customer service!! My granddaughter is being released on Monday, she would not have even been there! And to top it off - they would have kept the extra fee for the same day Saturday delivery! How dishonest!! Then when I tell the customer service rep to cancel the order; she proceeds to hound me to have it delivered on Monday and the will refund me $3.00 - Unbelievable!!!??? I will NEVER use this company again! This was important and they could have cared less!