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To whom it may concern,
My name is Andrea Minera. I visited a Barnes and Noble store on 10/15/15. I had a specific purchase in mind and was in the store less than 10 minutes before a very disturbing incident occurred. I was gassed with urine while in the store. It was very discrete and I wasn't aware of anything until I smelled the strong odor of urine. I'm not talking fresh urine. It was rancid and very concentrated. I'm a correctional nurse for the mentally ill and the odor was all too familiar. I reported the incident to the store manager, and then received a call from the claims administrator, Roseanne Haughey. I gave a detailed description of what occurred and was assured the cameras would be reviewed. I have yet to hear back from Roseanne despite reassurance I would hear back from her after cameras were reviewed. She was to get back to me on 10/19, and well as 10/27 after I called her again. I filed a police report with Rancho Cucamonga PD. This has been a very traumatic experience for me, and all I've heard so far is "we'll get back to you." I am very disappointed in lack of concern for customer safety. This is the last place I would expect to be assaulted. I would really appreciate follow-up on this matter.


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