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I have a XBR55HX950 which I paid $2700 for at Best Buy. You recognized that there was a defect in the screen and made an official replacement policy which I contacted you about. I went through the process and got approval but the offer was for reimbursement of $1211.94, claiming it was now a used TV. But the problem has been there for years. LET ME EMPHASIZE HOW GOOD AND LOYAL I HAVE BEEN TO SONY AND HOW MANY PRODUCTS I HAVE BOUGHT FROM YOU!!!! I have two homes and two sons. In addition to the XBR55HX950 which was chosen at the time because it equaled the 929 in picture quality, according to reviewers I have bought 6 other high end TVs from you I later bought another 950 (a later version) as well as THREE XBR45HX850. I previously bought the KDL46XBR5 which again at the time was your top of the line TV and before that a $2000 +LCD projection hi def TV. I also have your Digital Audio/Video Control Center and have bought 4! Sony Sound bars, as well as a camera for my wife, and 3 Sony DVRs If this issue is not resolved fairly, I promise you I will never buy another Sony product again. It is simply outrageous to pay top dollar again and again and to have this count for nothing in your response to me

One other thing. Your customer service representative would not give me his name. This kind of anonymous decision making encourages the kind of rigidity he showed me when I tried to present the facts I have presented here. His answer was take it or leave it when I disagreed with his conclusion.

One other thing you should know. When I feel mistreated I don't let it rest until I have had my say. If you will not treat me fairly I promise to post on Amazon and every other available internet feedback site about the customer loyalty you display


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