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The online help system is very limited as far as help goes. I recently purchased a Sony HDR-cx240 that I wanted an extra battery for and it was very exasperating to even find a referance for it. There was some info regarding the 'black' model but that was all. Very poor job in supporting this item. I still can't find a battery that I'm sure is the right one. I have always bought Sony tv's and audio/visual equipment but - not so sure!


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