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Well now I've called back a 2nd time and got some Mexican guy that really didn't want to be bothered with me and just acted all confused and really had no intention of helping me . My 1st phone call I got hung up on for no reason at all . I didn't use any bad language , I was polite . What's the deal? I guess your people figure the best way to help people is politely give them the good old brush off . Well thanks. I will definitely never waste my time on your customer service ever again. I know I don't matter ,and giving me the brush off sure isn't gonna matter to a monster company like Microsoft . By the way I just got treated I'm absolutely nothing to you people . This just sad ! And I leave you with PEACE LOVE AND ROCK N ROLL FOREVER!!!!


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