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This issue started when I used the Marketplace to order a book that was not available on the regular B&N site. I ordered the book on July 19, from a seller in VA, MediaStore12345 because I live in TN, their rating was not bad, usually I go by how close they are to me and the rating. I did not read comments, I should have...after the fact. The book was supposingly sent out on the 21st of July. I got a email from MediaStore12345, but not any tracking number. I was alittle alarmed. I order from Amazons site and never was stiffed there so I tried to remain vigilant. Today is the 18th of August, no book and alas, I somehow lost the emai from MediaStore12345. I have repeatedly sent emails to Barnes and Noble Customer Service to be told to contact the seller once. I have repeatedly asked them for the sellers email/phone number but have gotten no response whatsoever. Luckily the book was not terribly expensive, but it is the fact that Barnes and Noble CS doesn't really care at all to help in any way, it is their site after all. I have been a loyal member and have ordered many, many books and nook books from this company for many, many years and this is how they treat a loyal member. I have used B & N for most of my reading, books, nook online,,,,, I will now use Amazon for most of my business from now on. I got the same book from Amazon in a week! Still waiting for a refund from B & N Marketplace.....not holding my breath. Bad customer service.......from the comments i guess I am not surprised. Someone there needs to be looking into their customer service employees before they don't have a job/company at all because of bad business practices. I hope this gets past those same CS people who don't care to someone who does............


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