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What should have been a simple phone call to obtain internet service for my daughter's college apartment became the worst customer service nightmare imaginable in the hands of the incompetent and untrained customer "service" people at Cincinnati Bell's call center. This center is apparently in India as we spoke to 5 different people who all spoke English but with varying degrees of unintelligibility. The original order could not be completed because the operator failed to note the apartment number even though it was given to them twice. We received a request to please call and give the apartment number again. After 10 minutes navigating the automated phone system to get to a real person, he did not know how to update the order, so just created a new one but did not bother to cancel the original, so we continued to get calls requesting the apartment number. The third person we talked to in India put me on hold for "2 to 3 minutes" to resolve the problem. 26 minutes later, she came back on the line to tell us the First order was corrected, the second order was canceled and the equipment would be delivered the next day via UPS between 4 and 8 pm. The original operator said an installer would come in 2 weeks. The second operator said the equipment would come in the mail, and the third operator said it would come via UPS. Do they just make this up as they go??? So, of course the equipment did not come at all. We had to make two trips to the brick and mortar store to finally get this straightened out. We were told by the people at the store that "if the equipment ever showed up" we should just return it. I fully expect to get a bill from Cincinnati Bell at some point for the equipment that was never received. This is honestly the worst customer service I have ever encountered. I had intended to switch our home service to CB Fioptics, but that won't happen now and I will never complain about Time Warner's prices again!


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