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After literally 10 tries, I was able to speak with a CS rep, who informed me there was nothing they would do to reverse a charge for a booking.com reservation that was wrong. I have evidence, which has been acknowledged, that the res I made, was not the one I received. I am stuck for a $287 for a room with 1 bed for 3 people in the President Hotel in Miami beach, FL. I will hammer them and booking.com next. Mastercard sucks! Use Visa!


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