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Customer Service phone calls are extremely awful! Placed on hold for an average of 50 minutes!!! this is unacceptable from ADP...this can be a deal breaker and will prompt customers to go to another payroll company simply because of the customer service situation. They need to get more lines/staff to manned the phone lines to assist customers! Deadlines need to be met and customers services delays this deadlines. Phone message indicates to go to ADP Support Center however this is also useless and does not answer questions needed. When one cannot get a customer service on the line it AFFECTS employees' pays and causes immense complications and delays. The feedback line does not help either/I believe they disregard these together with customer satisfaction.. a very very disgruntled customer!!!


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