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I just sent an e-mail to customer [email protected]

The address I sent this request was given to me by Vacation to go but it came back please pass this on to the right deptment.

Thank you Harry Smith



Sent: Saturday, April 18, 2015 6:01 PM

Subject: Fw: Help





Dear Customer Service Dept.

I just looked over the letter I sent E mail a couple days ago, noting that I for got to include our phone numbers.

our house phone #530 832 1654 and My cell (Harry) 530 927 9742

Also our address if needed PO Box 457 Portola, Ca. 96122

Thank you again

Harry and Delories



----- Original Message -----

From: Harry Smith

To: [email protected]

Sent: Friday, April 17, 2015 3:12 PM

Subject: Help





Dear Customer Service Dept.

My wife and I are just at the age were we are looking to do more cruises. We just booked one four days ago,and the next day we went to see Dr. Garey Sage for a follow up on my wife's

urine infection, part of the check up was to look at the bladder. After looking at the bladder, His report is she has tumor and she must have surgery as soon as possible, because He also said it could be cancer.

The reason I am writing is we would like to get your help. I have talked to the travel agent and He is the one who advise me to contact you and that you were the only one who could help me out. If you could give us favor and exception. If we could get a voucher, later booking, or a refund it would be a blessing what ever works better for you. We were looking forward to our cruise (disappointed).

The details as followed.

Harry and Delories (Dee) Smith

I have never received a booking # yet but I do have a Reservation # and it is 5T1ZB2 We booked our tickets from Vacation to go

Sailing date May 10th

Departing from Galveston TX.

7 days

going to Cozumel, Mexico. Belize City, Belize and Roatan, Hondures.

Name of Ship Carnival's Carnival Magic.

I am getting a letter from Her Dr. that I can fax it to you as soon as I receive it. Please advise, or you can call her Dr.

We hope you under stand and well make exceptions.

Please advise if you need any more information

Harry S Smith and Deloris W Smith


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