Flag US Airways Customer Service Review

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Impossible to reach a live person. Have tried at least 8 times and have been put on hold each time or hung up on or heard a voice mail saying that ...due to the weather we are too busy to talk to you, call back later. WORST customer service ever!!!! Both my husband and I are Gold AA members and have NEVER had this issue. SO glad we used up most our miles as I would NEVER choose this airline unless there was NO other option. Live in NYC area so thankfully LOTS of better options. If you don't have a customer service department should you be merging with American???? Seems like you have other problems to fix first.....


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