Flag Carnival Cruises Customer Service Review

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To whom it may concern,

My name is John Brown, and I was on the Facination 2/9 - 2/14. There were issues that I brought forth to guest services, and were completely ignored. Pepole were smoking in the no smoking areas, and in cabins. I was on upper deck 6. Walking to the laundry, you can smell it. Your crew did not enforce the policy. At the bars inside and out that state no smoking, were not enforced. I spent hard earned money to take a cruise and have fun, not be ignored. I told a crew member that one of the glass elevators was not working (he had rand) He was standing next to the elevator. He looked at me, then looked away completely ignoring me. How can a person have fun on a cruise that was ignored. I sent 2 emails, and haven't received a response regarding the issues.
Not receiving your response is telling me that Carnival does not care about
the guests concerns. I'm going on the Sunshine in October, and really hope that these issues don't happen. This will tell me weather I stay with Carnival, or go to another cruise line. I really hope I hear back from someone really soon.

Regards,
John Brown


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