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I just wanted to leave a comment about my experience in Phoenix and the poor customer service I received.
I was on flight 605 out of BWI to phoenix confirmation code gqqzdr. There were mechanical problems and we sat on the plane for 2 hours while they fixed it. In turn, I missed my flight from Phoenix to Ontario, CA where I had a car waiting for me to get me to Ft. Irwin.
When we finally got to phoenix they rescheduled a flight for me but I asked the woman at customer service if I can go to las vegas instead of ontario, the reason being, my ride to ft. Irwin left due to the delay and I would have to incur the expense out of my pocket for a rental. If I went to las vegas, there were other people providing transportation to ft. Irwin.
The woman was rude and said NO, it would cost them more money, and I said, I guess it v will now cost me more money due to something out of my control and the inability to work with me.
As of recently I've been traveling alot from the east coast to the west and always used us airways, after this experience, I will be using southwest, and I'm going to soar the weird amongst my colleagues about the poor customer service.



John laczkowski


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