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My customer's router is close to four years old and out of a three-year warranty. It's receiving power is less than adequate to pick up more than a one or two-bar strength signal from the broadcasting tower less than 5 miles away in direct line-of-sight. The technical department of Customer Service indicated to me, after testing both transmission tower & my router, that the transmission signal was more than adequate and my router was no longer able to receive a strong enough signal to function properly. Their solution was to sell him another router, since his was OUT OF WARRANTY.
Now, understand this, he has been a loyal customer for over three years and has never been late paying his bill. He has ALREADY PURCHASED ONE ROUTER. He DID NOT BREAK his old router. His SERVICE HAS BEEN SO LOUSY over the last six weeks that the have lowered his bill from $54 to $25 per month. Even giving him a $10 credit to his account for him not to discontinue service.
When informed that the only way to keep his patronage, that CLEAR MUST REPLACE HIS ROUTER for free. The CUSTOMER SERVICE REPRESENTATIVE (Jose Portillo) informed him that his service would be terminated on the 15th of this month (even though his bill isn't due until the 16th and with the $10 already credited to his account he is paid through the 27th or 28th.)

I am a Microsoft OEM in Portland, Oregon and have many loyal customers that I feel it is my responsibility to warn to STAY AWAY FROM CLEAR WIRELESS and of course any future customers who ask for a referral to a wireless company will be counselled to obtain service from a different provider.


William Anderson
WireWizard Systems, LLC
Portland, Oregon


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