Clear customer service

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Customer Service

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Phone: 888-888-3113

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  • Hours of Operation:
    • 9am-10pm
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User Reviews

20
Apr

Posted by Anonymous


on 4/20/16 at 2:40PM

Clear(wire) ceased my internet service on 5/1/2015. They informed me that this was to happen. My problem was an automatic deduction from my credit card. They kept deducting $78.02 per month for the next 6 months for a total of $468.02.

I discovered this earlier this month when I was doing my taxes. I am unable to contact them at 888-253-2794 since no one answers that line. I am pretty sure that the CLEAR company does not exist. Since they were owned by Sprint I would expect that they should be liable for unauthorized charges made by their subsidiary. I probably will get no relief from this, but I wanted let people know that I Sprint will let this happen, I would advise people not to deal with them.

08
Feb

Posted by Anonymous


on 2/8/15 at 8:41PM

My customer's router is close to four years old and out of a three-year warranty. It's receiving power is less than adequate to pick up more than a one or two-bar strength signal from the broadcasting tower less than 5 miles away in direct line-of-sight. The technical department of Customer Service indicated to me, after testing both transmission tower & my router, that the transmission signal was more than adequate and my router was no longer able to receive a strong enough signal to function properly. Their solution was to sell him another router, since his was OUT OF WARRANTY.
Now, understand this, he has been a loyal customer for over three years and has never been late paying his bill. He has ALREADY PURCHASED ONE ROUTER. He DID NOT BREAK his old router. His SERVICE HAS BEEN SO LOUSY over the last six weeks that the have lowered his bill from $54 to $25 per month. Even giving him a $10 credit to his account for him not to discontinue service.
When informed that the only way to keep his patronage, that CLEAR MUST REPLACE HIS ROUTER for free. The CUSTOMER SERVICE REPRESENTATIVE (Jose Portillo) informed him that his service would be terminated on the 15th of this month (even though his bill isn't due until the 16th and with the $10 already credited to his account he is paid through the 27th or 28th.)

I am a Microsoft OEM in Portland, Oregon and have many loyal customers that I feel it is my responsibility to warn to STAY AWAY FROM CLEAR WIRELESS and of course any future customers who ask for a referral to a wireless company will be counselled to obtain service from a different provider.


William Anderson
WireWizard Systems, LLC
Portland, Oregon

08
Aug

Posted by Anonymous


on 8/8/14 at 12:10PM

Hi, my service is not going well at home not connected and the bill is paid. I need your help

27
Apr

Posted by Anonymous


on 4/27/14 at 9:23AM

I ordered clear TV 3 weeks ago and have not received anything Frank Harris

29
Mar

Posted by Anonymous


on 3/29/14 at 7:42AM

I had to make a payment on my clear internet service. But nobody is there or they change the phone number,so how am i going to make the payment now!!! I already have a late fee please contact us.I NEED MY SERVICE!!!!!! Please contact us asap i have payment in hand!!!!!

View all 36 Clear customer service reviews »
Customer Service Ratings

Based on 171 votes.

2.8

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