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This was an email I sent to my agent about my experience with her office manager. In response,I did not recieve an apology for the way I was treated, but because I did not understand what I was paying for. No compensation. Just that I was at fault for being treated that way. I will be discontinuing my 15 years of service with State Farm soon.

I am sorry to say that did not receive any out of the office reply from you. Therefore, because I did not hear from you, I felt I was being ignored. I am also extremely insulted by your office manager Ashley, and do not want to hear from her again, whether it be by phone or email. She has insulted me twice now, and I am quite frustrated and offended with my experience, about my policy cancellation.

I have called the corporate office today to complain about the way I was treated by her, and am currently looking for a different insurance company for auto coverage because of it. I have been a loyal State Farm customer for over 15 years, and have never been treated so poorly by anyone. It was never my intention to switch to a different carrier, only to change my policy, but I am so insulted by Ashley that I do not want to be a part of a Company who treats their customers with such disrespect.

I have been a Manger in customer service for 14 years, and know what it is like be hospitable to guests who enter my workplace. Your office manager told me when I originally called that, I shouldn't cancel my life insurance policy, because the last 3 people who did that, died right afterward, and their families were screwed out of funeral costs. I was appalled and taken aback by her comment. Then yesterday, she continuously interrupted me while I was trying to speak, telling me that it wasn't her fault. I don't really care who's fault it is, and at that point it doesn't matter who is at fault. What matters is that I wanted to speak with my agent, to get a solution to my problem. After about 15 minutes of our conversation, I told her that it was not a good idea for me to continue talking with her, because I was becoming extremely frustrated, didn't want to get anymore upset than I already was. She stated that she understood, but then kept telling me how this wasn't her fault. Again, I don't care who's fault it is.

I am waiting to hear back from the corporate office about what I can do to get this resolved. I am sorry that we were not able to connect on the phone. I remember meeting you back in June of 2010, and I really appreciated your kindness and willingness to get my policy worked out as soon as we could, because I was leaving the country on vacation with family. I hope we can figure something out.

Thank you for your time.
Sincerely,
Johanna Benincasa


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