State Farm customer service

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Customer Service (Insurance)

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  • How to reach a live person:
    • Press 2 twice
  • Hours of Operation:
    • 24/7
  • Email:
  • Customer service link:
  • Description:
    • General information. For any specific information about a claim, for example, will need to call M-F 7am to 7pm.

      The phone number to the corporate switchboard is 309-766-2311.

User Reviews

Posted by Anonymous

I had flood damage to my vehicle which caused it to enter into the engine. I filed the claim not even 24 hours later, yet it took them almost a week to contact me. From the time I filed the claim until their repair facility even looked at it, over a week passed which allowed the air box to dry. However, they never drained the oil pan which had water in it. Rather, the repair shop, and a second state farm inspector blatantly lied and said that there was no water damage, and made it appear as if the issue was because of an oil leak. A leak that wasn't even present before the state farm had my vehicle towed in.

Posted by Anonymous

I have been w/State Farm for most of my driving career, which is over forty years. I am so unhappy with the service I received from an accident we were involved in in September 2013. The accident was not our fault, but State Farm wouldn't help me. I received more help from the guy who hit us insurance, All State, then from my company. We are seriously considering changing companies.
I will be shopping around for someone who wants our business and will provide excellent service.

Pamela Nolan
McHenry IL

Posted by Anonymous

Had water damage on 3-11-14, made claim
adjuster went to see car 4-8-14 (had left water in car this long)
told claim was not covered 4-11-14
Was told by final adjuster that the water was slow progressing thing. 5+ gallons of water are under my passenger seat, completely submerging a computer which controls the transmission.

Posted by Anonymous

They agent i dealt with assist doesn't return calls and as a result my home owners policy was canceled because she couldn't remember information that was given to her at the time i bought the policy i aslo e mailed her and never got call back as i work nights several calls should've been made to follow up but not one call was told i'd get a call from her in twenty about 20 mins on saturday so i stayed up waiting for the call before i had to go in to work still never came again

Posted by Anonymous

Avoid Chuck Nash State Farm in Camden South Carolina. They are most unprofessional and have very little knowledge about any of the paperwork involving commercial flood insurance. Because of their lack of due diligence I have been forced to postpone closing on a business that I have attempted to purchase. Everything was ready for the closing but the State Farm agent made at least four serious mistakes on the FEMA application and that caused a terrible delay in the process. We are still trying to get a flood policy. AVOID CHUCK NASH STATE FARM IN CAMDEN...they are very dangerous and very uninformed.

Customer Service Ratings

Based on 187 votes.


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Corporate Office

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Hours of Operation

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State Farm customer service news

State Farm brings national hub to Perimeter

State Farm is not saying much publicly about a major expansion, but it's putting Dunwoody on its national map with a major customer service and claims center. Along with the expansion will be a substantial number of new jobs. The Insurance Carrier ...

Caryn Tulk State Farm: Creating Meaningful, Long-Term Relationships

Specifically, our office is known for exceptional customer service. Our friendly team Lisa Steck, Stephanie Kocourek and Aimee Sarvey are knowledgable, experienced and professional. Why did you choose the town you did to open your business? Lemont is ...

South Carolina Collision Repairer Writes State Farm CEO on Claims Delays

Coastal Collision Works has a commitment to handle every damage claim that comes through our doors with integrity and speed. Our customers have come to expect the highest quality in repairs, paint and customer service from us. We actually explain to ...

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