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I hope i am not writing this complaint in vain. My cell num is . The us cell store is at 8111 w brown deer rd. Brown deer wi. I have been a us cellular customer for about 16 years. I went into the store on or about dec 16, 2014 to upgrade my phone. The girl told me that us cell had a promotion going on and that i could get a FREE and did not have to use belief points. She never told me i had to pay for it and i specifically asked that. She also put a protective cover on my new phone and did not tell me i was being charged 80.00 for it. I received a bill for over 720.00 when the girl told me my new monthly bill would be less than 186.00 a month. I am a senior citizen on a fixed income and i was taken advantage of. I tried to talk to the manager at the store and he was not available. I plan on filing complaints with consumer protection in Wisconsin and the FCC. The girl mislead me and did not five me.my paper work. I went in the store again on dec to add my daughterr to my line and to upgrade my grandaughter and the man who waited on me completely messed my phone up. I was supposed to get 100.00 credit and did not get it. I am going going to file a complaint with the department of aging. I was mislead and taken advantage of.

Beverly Lewis-Moses



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