Flag Princess Cruises Customer Service Review

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Brisbane to New Zealand Cruise 30/12/14
William and Jessie Neill aged 86 & 84

To whom it may concern,

My parents are back from their cruise, unfortunately it was a night mare, both became very ill with influenza, which included a $861.14 medical bill.
Both of them were confined to the room for 4 days with no services, eg. beds were not made, no fresh water, it took 3 hours to get a menu one day and an other few hours for the food,
As you know my parents are elderly I would have thought they deserved a bit better treatment, as specially as they were not sick before boarding the cruise, they are still not well and have been to their local doctor twice all ready since returning.
Pricesses Cruises did email me to say they were fumigating the ship as there had been a lot of sickness on board, obviously they didn't do it properly.
Certainly will not be travelling with them again.

Kind regards
Glenda McMillan (Daughter)


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