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Customer retention is a joke with directv. I have been a customer since 2007 and mailed a check and because they had not received it yet they turned off my service and I tried to call to see if they could make an exception until they received my check and after 7 years as a customer the answer was no even after speaking with a supervisor. Wow they really care about their customers. They offered no solution and when I said said I would cancel they didn't care. I would never reccoment a company with bad customer service.


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