Flag Southwest Airlines Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

We have had a good experience flying from Oklahoma City to Indianapolis on 10/31. We had intended to only be here for the weekend with our return flight leaving on Sunday 11/2. We came in for a wedding and was surprised when my Uncle Edwin Moreillon passed the morning of the wedding day. I called to get information on rescheduling my flight due to the Funeral, the Representative I spoke to was very helpful and told me we would likely incur a charge for changing the flight. I appreciated the information and understood what she was saying. However, I was greatly surprised when I found out the charge for rescheduling was $139 per person. My question is if Southwest Airlines has any kind of program to assist with the cost when the reason is due to a death? I would be interested in receiving some follow up information from Southwest Airlines regarding a program or forms/process that may assist with the cost of the re-scheduling fee in this type of situation. I don't know if it is possible for partial credit, or discounts on future flights, but I would truly be interested in any information you may be able to provide. I have rescheduled my flight to return to Oklahoma City from Indianapolis, 11/5 leaving tomorrow afternoon after the funeral in the morning. My confirmation number FPW28B my name is Paul Moreillon, I would be glad to provide a copy of the Obituary if needed. My email address is , I look forward to hearing back from you in this regard. Sincerely, Paul B. Moreillon


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video