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I had purchsed lexmark printer as it was easy to install cartridge ...at first it all worked fine and after 2 yrs had print head problem and got it solved and whenever I call and checked with them they said you have a 5 yr warranty on this printer and .I knew I had called them to set up the printer and registered with them five years ago and they said it is registered .I again called up twice to fix the same printhead problems and the answer was the same you have 5 yrs warranty .Last year when I called up for the same problem and they said the printer is discontinued and asked them if they can give me 10 percent off to buy to new printer and again the suggestion was let the printer stop working as you have 1 more yr warranty left .one fine day the printer does not print properly and white streaks on the pages with color missing I called them up and they are saying you had only 1 year of warranty and we cannot do anything about it .The customer service whom I spoke to is asking me did you refill the ink when I told him that it is genuine lexmark ink and he again he asked me how much did you buy for and where ? .......does it really concern them even when it is genuine lexmark cartridge ....they are now suggesting me that they will give me 10 percent off for buying printhead for the discontinued printer .....I think they need to train their CSR to speak and resolve problem and give accurate information for what needs to be done.Their supervisor is also suggesting me the same thing ......I can buy a new printer instead of buying printhead .They should have informed me that there was no warranty after 1 yr when I called them .They kept lying to me that I still have warranty whenever I called them .I will def post about lexmark wherever I can ...they thought the people speaking to them does not have neough knowledge


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