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I Was A Passenger On Flight 1456 Last Night. The Cabin Crew Included A " 2nd Chance" Personal Named "william". I Found Him Well Groomed, Well Dressed And Very Polite. He Was Professional In Every Way. Southwest Would Be Well Served To Keep Him. Congratulations To Southwest For Giving Him A Second Chance. Joseph F. Merritt Ps You Might Think About Giving Him A Raise. Jfm


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