Flag Sports Authority Customer Service Review

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We have a large sports program that we send our patrons to our sports authority for equipment in Naples, Florida. The day manager(terry) and (Carl) are fantastic!!!
Always helpful and want our business. They have really helped our program and we are so grateful for them. BUT the night manager Debra is the exact opposite. She is rude to our Patrons after we send them saying how wonderfully helpful they will be. We are getting complaints that Debra and her cashiers are telling good paying customers that they are not aware of our program and will not honor any of the discounts promised. Terry and Carl give us coupons and we pass them out to our customers, but sometimes they contact us by phone and so we send them to the store right away to pick up gear without a coupon. If they are served by kind, smart cashiers who want their business they gladly give them $10 off $50. But the other SO employees who are told not to respond nicely to our patrons. They leave the store feeling abused by you and misled by us. We will not send anymore of our patrons until this matter is cleared up. I am reading that this is a SO problem around the country. If you offer coupons and want business you need to be nicer to customers and follow thru on your promotions. You are going to lose a lot more money in the future if you don't address this matter immediately!


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