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I have been trying to get my pole reset for a while now . We have made numerous calls. My husband talked to your customer service and they finally said they would send out someone to fix it for $29.99. We have your insurance. They sent out a tech and he looked at the modem and said "no it's not the modem it's your pole- it's loose because it wasn't installed right." So now after waiting several more days I get a call that a tech is going to be coming out. When I called back, they said I would have to pay $145.00. I called your customer service (in the Phillipines- and they said that my service is working. I tried and tried to explain that we sometimes can get it to work if we prop wood against the pole and move it around for hours- the pole is so loose in its hole that it can be moved approx 8" all the way around. They either can't understand me or don't want to understand the problem. I asked to speak with another agent or the supervisor and was told that I can not. My husband and I own a service company and if we would treat customers the way that we have been treated, we would not be in business. Also, the government had given you a contract in our area to help people be able to afford your service and I wonder if they are aware of the negative reviews your are getting.


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