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I will NEVER do business with Cincinnati Bell Again - EVER!!!! I was a CB customer for years - with personal phone, internet/email, and business phone lines. When we were pricing options before moving into a new house last summer CB would not work with us on a competitive package. TWC had much better prices so we decided to switch. As we were going through the process, I spoke with a CB customer service rep and very specifically requested that we wanted to keep our internet and email accounts through the end of the month. (a friend had warned me that Cincinnati Bell had deleted her email account and would not reinstate it - so I wanted to be sure that did not happen to me.) I was assured that would NOT be a problem. Funny thing is I could hear something in the rep's voice that told me his was not being truthful..and boy was I right. The very day Cincinnati Bell disconnected our phone, we lost all access to our email accounts. EVERYTHING WAS GONE. After having those accounts for 18+ years. It's been 8 months and we are still digging out. I am angry and completely disgusted at the complete disregard the company has for it's CURRENT customers. I will never ever do business with Cincinnati Bell again. The company has NO REGARD for it's Customers at all. I have told just about everyone I know about this experience and will continue to do so.


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