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Rented a car last night in Orlando. I had prepaid it through AAA and after standing in line for 45 minutes we finally got up to the counter. There were only 3 customers in front of me and two agents at the counter. Then it was another half hour to get the car. First we almost had to argue with the agent that I had more than enough insurance and didnt want all the other add ons they offered. Then they didnt have the vehicle I had prepaid for and tried to upgrade me from a chev equinox to a mercedes s550. While I'm at the counter, two other Hertz employees came out of the back room. The agent I was at said "I need to take my break, can someone cover for me' it was 11PM and they close at midnight. The other two employees could have come to help out, they werent just the person who greeted us at the beginning of the line. I'll never rent from hertz again. Watched the Avis line next to us with more agents and the time from when they got in line to the time they left the counter was aprox 20 minutes. I should know I stood there and timed it after we all were getting frustrated.


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