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Wow I agree this is the worst company I have ever had the mispleasure of dealing with. Seems Im not alone. They promised a 3 day reponse time. I have now lodged an issue with them twice.Ii received confirmations they would repond quickly max 3 days and I have not ever had a single response from them. Dont buy this product. Forerunner 620.Iits crap and usupported by garmin. I feel really ripped off. I upgraded from a nike + . My problem is I couldnt get the heart rate strap to work properly or reliably. From what I can tell Im not the only one. If id had a simple reponse my tolerence would be a lot higher and more forgiving but these people dont care about their customers at all. Very stupid attitude. You start off wanting to love the product but they make it hard to keep this up. As it is I will sell this item on ebay and buy addidas or polar. How disappointing for an american company. I suspect they are on the way out or need to do a product recall and are avoiding it. Garmin are not a sustainable business model. Not following through with existing customers will cost this company. Now i exercise without wearing the product. How ridiculous but I the reesults it produces are worthless..


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