Garmin customer service

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Customer Support

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User Reviews

Posted by Steve Simpson

I am writing this communication as a result of some of the worse customer service I have ever encountered

Please note that I am a loyal user of Garmin Auto GPS and Running Watches over many years

On Monday, I called into Customer Support and ordered a Garmin 620 with HRM with the intention of shipping back for credit my Garmin 610 watch which has developed rust on the underneath side

The rep explained that the Garmin 620 would ship priority and I would have it Wednesday, April 2nd

The RMA but I never received the e-mail confirmation of the order being placed as the Rep had indicated it would arrive to me the Wednesday, April 2nd

On Tuesday, April 1st I contacted Garmin Tech Support to inquire about the confirmation of my Garmin 620 and the rep indicated that Garmin was out of stock and that the Garmin 620 would not ship until they received by Garmin 610 because of the way the order was set up

At that point I cancelled the order and received e-mail confirmation (please see attached pdf)

Today, I received an e-mail indicating that the Garmin 620 had shipped

I called once more into Garmin Tech Support and was told that the order had been shipped and my debit card had been charged for the entire amount

Now I have received a confirmation that I will need to return my Garmin 620 for what appears to be a partial refund and I have to wait for my Debit Card to receive a credit for an Order that was Never to Ship and Now Has

At this point I will never purchase another device directly from Garmin for the incompetent Tech Support that your Company has exhibited

Posted by Jon

Just bought a nuvi3598. It has no set up instructions, so after 90 minutes of experimentation I have achieved an internet connection. It is now going through a 2 hour download and update over 20Mb link to get it working. Disappointing for a brand new device, perhaps Garmin could have loaded some software in the factory? So far very unimpressed!

Posted by Anonymous

just bought a new garmin nevi 2557 LMT....don't like it much so far. No favorites feature- am trying to transfer some of the info from my old garmin like addresses of folks in calif ( i am in oregon) and it won't late me save them...any advice?

Posted by Anonymous

I have had my Garmin 1300LM for several years. At one point I couldn't get the maps to update so I called support. They walked me through the whole process and I successfully updated my maps. Recently I tried to update maps and didn't have enough memory so I had to by an 8 gig san disk. Couldn't get Garmin to recognize it. Again I called Tech support and they walked me through the process. Everything is working great! Couldn't be happier with the Garmin and the support I have received over the years. I am in my middle 70's and the support personal were very, very patient with me.

Posted by Jimmy

First of all, the nuvi 2557 LMT is the first auto GPS device I have ever owned. I bought it after reading many on line revues. It has met all my expectations and am satisfied with it as it does every thing I hoped. BUT, as I tried to get an operators manual, I found out that Garmin did not offer one, even after I registered it. I found a source from an online search. Later, I had a problem with the screen shutting down and then coming back on for a while before shutting down again. A request to customer service resulting in an email reply that they would get back in three working days, A week later I am still waiting. Another internet search (U TUBE) showed me how to re-boot it to original settings and it is now operating. THE BOTTOM LINE is do not expect Garmin to provide any customer support if you decide to buy one...

Customer Service Ratings

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