Garmin customer service

We hope to provide a complete resource for Garmin customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for Garmin.

Customer Support

Update this Department Add a Comment

User Reviews

Posted by Anonymous


Just purchased a Nuvi2555LMT. I have owned Garmin's for as long as I can remember. The current model is to replace the one stolen from inside of my car in front of my house, my fault, forgot to secure it. Was not worried as the Garmin that was stolen had a security pin code that I had put on it when I bought it, bad guys went from my car tot he trash I am sure, all my favorite places were safe, my moms house, our kids house, etc. Sad to say I am now looking for a new GPS provider. When I received my newest one I went straight for the security feature, imagine my surprise when I could not find it. I just got off the phone with Garmin, its no longer a feature, hasn't been since 2010 I was told. They had to many complaints from folks that were NOT the original purchasers saying that they had bought off the internet or a yard sale and that they were locked out...DUH..because they were probably stolen...anyone know any GPS providers that have a security feature?

Posted by Anonymous


I have a nuci 200W series Garmin GPS. As I don't have enough memory, I was instructed to insert a SD card 4GB to 8 GB so that I could download Canada and southern USA. I WENT TO WALMART and they did have theSD card but it showed HD and the Walmart employee said it would not work in my GPS. Please advise was type of SD card would I require.

Also if I wanted to download Canada, USA and Mexico what type of SD card would I require?

Posted by N/A


Even with the correct country code I could not get through to the head office

Posted by Steve Simpson


I am writing this communication as a result of some of the worse customer service I have ever encountered



Please note that I am a loyal user of Garmin Auto GPS and Running Watches over many years





On Monday, I called into Customer Support and ordered a Garmin 620 with HRM with the intention of shipping back for credit my Garmin 610 watch which has developed rust on the underneath side



The rep explained that the Garmin 620 would ship priority and I would have it Wednesday, April 2nd



The RMA but I never received the e-mail confirmation of the order being placed as the Rep had indicated it would arrive to me the Wednesday, April 2nd



On Tuesday, April 1st I contacted Garmin Tech Support to inquire about the confirmation of my Garmin 620 and the rep indicated that Garmin was out of stock and that the Garmin 620 would not ship until they received by Garmin 610 because of the way the order was set up



At that point I cancelled the order and received e-mail confirmation (please see attached pdf)





Today, I received an e-mail indicating that the Garmin 620 had shipped



I called once more into Garmin Tech Support and was told that the order had been shipped and my debit card had been charged for the entire amount



Now I have received a confirmation that I will need to return my Garmin 620 for what appears to be a partial refund and I have to wait for my Debit Card to receive a credit for an Order that was Never to Ship and Now Has





At this point I will never purchase another device directly from Garmin for the incompetent Tech Support that your Company has exhibited

Posted by Jon


Just bought a nuvi3598. It has no set up instructions, so after 90 minutes of experimentation I have achieved an internet connection. It is now going through a 2 hour download and update over 20Mb link to get it working. Disappointing for a brand new device, perhaps Garmin could have loaded some software in the factory? So far very unimpressed!

Customer Service Ratings

Based on 282 votes.

2.9

Get Immediate Help

Have a Garmin question? Get immediate Garmin support from HelpOwl.com.

Corporate Office

Locate the Garmin corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Garmin customer service rankings, employee comments and much more from our sister site.

Garmin Manuals
Garmin customer service news

Garmin Premium Heart Rate Monitor Review: Limited But Good

customer service: This is an often overlooked aspect of a product, but serious buyers often swear by looking into customer service before buying a product. Poor customer service can mean all sorts of things, from delayed or absent responses, to a ...


GPS mispronounces Brooklyn Bridge

A Garmin customer service rep first suggested he simply wait for the system to be updated online. But on Monday the employee replied in an email that Garmin bosses had no plans to fix the bridge bungle. “It bugs the heck out of me,” the Garmin staffer ...


Vote for the Garmin Outstanding Service Award at the 2014 Motor Boat Awards

Have you been on the receiving end of superb customer service this year? Would you like to thank a company for going above and beyond the call of duty? If so, you have until 10 December to nominate in the Garmin Outstanding Service Award as part of ...

Related Companies

Listings for companies similar to Garmin: