Garmin customer service

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User Reviews

Posted by Anonymous

Absolutely TERRIBLE been waiting over a week for a response. Can' even get a real person. Have use products in law enforcement will never use again because of customer service or lack of. You guys make getting an answer not worth the trouble. Will tell all other LEO about your lack of response.

Posted by Anonymous

Just purchased a Nuvi2555LMT. I have owned Garmin's for as long as I can remember. The current model is to replace the one stolen from inside of my car in front of my house, my fault, forgot to secure it. Was not worried as the Garmin that was stolen had a security pin code that I had put on it when I bought it, bad guys went from my car tot he trash I am sure, all my favorite places were safe, my moms house, our kids house, etc. Sad to say I am now looking for a new GPS provider. When I received my newest one I went straight for the security feature, imagine my surprise when I could not find it. I just got off the phone with Garmin, its no longer a feature, hasn't been since 2010 I was told. They had to many complaints from folks that were NOT the original purchasers saying that they had bought off the internet or a yard sale and that they were locked out...DUH..because they were probably stolen...anyone know any GPS providers that have a security feature?

Posted by Anonymous

I have a nuci 200W series Garmin GPS. As I don't have enough memory, I was instructed to insert a SD card 4GB to 8 GB so that I could download Canada and southern USA. I WENT TO WALMART and they did have theSD card but it showed HD and the Walmart employee said it would not work in my GPS. Please advise was type of SD card would I require.

Also if I wanted to download Canada, USA and Mexico what type of SD card would I require?

Posted by N/A

Even with the correct country code I could not get through to the head office

Posted by Steve Simpson

I am writing this communication as a result of some of the worse customer service I have ever encountered

Please note that I am a loyal user of Garmin Auto GPS and Running Watches over many years

On Monday, I called into Customer Support and ordered a Garmin 620 with HRM with the intention of shipping back for credit my Garmin 610 watch which has developed rust on the underneath side

The rep explained that the Garmin 620 would ship priority and I would have it Wednesday, April 2nd

The RMA but I never received the e-mail confirmation of the order being placed as the Rep had indicated it would arrive to me the Wednesday, April 2nd

On Tuesday, April 1st I contacted Garmin Tech Support to inquire about the confirmation of my Garmin 620 and the rep indicated that Garmin was out of stock and that the Garmin 620 would not ship until they received by Garmin 610 because of the way the order was set up

At that point I cancelled the order and received e-mail confirmation (please see attached pdf)

Today, I received an e-mail indicating that the Garmin 620 had shipped

I called once more into Garmin Tech Support and was told that the order had been shipped and my debit card had been charged for the entire amount

Now I have received a confirmation that I will need to return my Garmin 620 for what appears to be a partial refund and I have to wait for my Debit Card to receive a credit for an Order that was Never to Ship and Now Has

At this point I will never purchase another device directly from Garmin for the incompetent Tech Support that your Company has exhibited

Customer Service Ratings

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Garmin customer service news

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