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First time I've ever had a package sent by you. Very unhappy, door tag left on or around 12-20-21 the driver didn't leave enough numbers on tag, didn't leave the date they came by. Them said they would try again, they DIDN'T COME HERE---THEY LEFT MY PACKAGE WITH SOMEONE ELSE. Sometime after Christmas I called again spoke to a very caring young man who was able to help some. He said the driver left package with me on 12-24-13 no he didn't. The package was a sign for. It was a gemstone I don't know the cost any more. About 2 weeks or so a DHL driver spoke with my husband in front of our home. My husband took out the door tag to the driver, he stated to my husband it wasn't his writing, my husband told the driver the package was left with someone on 12-24-13. Now I'm out the money on this item and I'm not sure of the cost. I've ordered loose gems from out of the country. I've have the flu I'm coughing so much I can't talk. I got a phone call from a man named Alex from the DHL Office outside of Chicago stating that my package is lost and for me to get in contact with the person I purchased it from. I would but I can't find any information on the item. The DHL person I spoke to in early Jan. was able to tell me it was a gem. I had spoke to a woman before about the driver never coming back I told her I had purchased a lot of loose gems and gem stone rings SHE TOLD ME YOU DIDN'T SHIP GEMSTONES. I've just ordered another item they ship by DHL I emailed them and told them to cancel my order it is a order around $280.00 I didn't want anything coming from DHL. The people I purchased from didn't want to be out a sale so they are changing their shipping way for me to UPS. I've ALWAY HAD VERY GOOD SERVICE WITH UPS AND FEDEX. I better not ever be told by a saler they use DHL I'll tell them cancel my orderers. Sad way to have my first service with You ISN'T IT ? NOW I'M OUT THE MONEY OF THE GEM. Just wanted You too know what happened to me. I very sad. Sincerely Yours,


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