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my issue is that i got a live person but i couldn't remember my secret word. i would never have chosen the question they are asking me and since i don't have the answer they won't talk with me. my acct was suspended because of a cc update. i spoke with a supervisor, cried my eyes out since my email has my late father's will information in it. i was told that he couldn't help me, the only person who could is "yourself in remembering" WTF?! so i had to fax proof of who i am and 2 days later still no help. i just need my emails!!!!!!!!!!


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